Terms & Conditions - Hue Food Tour

TERMS & CONDITIONS

Hue Food Tour – Terms and Conditions

Welcome to the Hue Food Tour website (hereinafter referred to as the “Site”). Please carefully read the following Terms and Conditions, which govern your use of this Site and your purchase of products and services from us. By using our Site or booking a tour, you agree to be bound by these Terms and Conditions (the “Agreement”).

The Agreement is between you and Hue Food Tour (also collectively referred to as “HUE FOOD TOUR”). It is important that you fully understand these terms before making a booking.

By booking online, signing a booking form, or making a reservation by phone or email, you confirm that you have read and accepted our Booking Conditions, which constitute the entire agreement between you and Hue Food Tour. You also certify that you are at least 18 years old and have the legal authority to enter into this Agreement on behalf of yourself and any accompanying travelers.

Price and Validity

All tour prices provided by Hue Food Tour are clearly quoted in Vietnamese Dong (VND) or US Dollars (USD). We guarantee the accuracy and validity of all prices, invoices, and contractual documents issued to customers.

Booking and Confirmation

All bookings must be confirmed by Hue Food Tour. A deposit of 60% of the total tour price is required to secure your reservation. By paying the deposit, you acknowledge that you have read, understood, and accepted these Terms and Conditions.

The remaining balance (40%) is payable upon your arrival in Vietnam. Once your booking is confirmed, we will send you an invoice via email or fax.

If certain services cannot be confirmed, we will notify you promptly and provide alternative options.

Payment Methods

Payments can be made by cash, traveler’s checks, bank transfer, or credit card. The final payment is due 30 days before departure. Failure to pay the balance by the due date may result in automatic cancellation of your booking.

For bookings made less than 30 days before the tour start date, full payment is required at the time of booking.

Additional payment notes:

  • Online payments via PayPal to chiduyencssh@gmail.com incur an additional 5% fee.
  • Credit card payments include a 3% surcharge.
  • Cash payments can be made to your tour guide or driver on the day of travel.

Cancellation Policy

If you cancel your booking, the following cancellation fees apply based on the time of cancellation before arrival:

  • 40 days or more: Full deposit refunded.
  • 39 – 30 days: 10% of total payment is non-refundable.
  • 29 – 15 days: 30% of total payment is non-refundable.
  • 14 – 7 days: 50% of total payment is non-refundable.
  • 6 – 2 days: 75% of total payment is non-refundable.
  • Less than 2 days: 100% of total payment is non-refundable.

In cases of force majeure, including political unrest, natural disasters, or war, where we must cancel your confirmed tour, you will receive a full refund or be offered an alternative arrangement.

Please note, Hue Food Tour is not responsible for incidental expenses such as visas, vaccinations, travel insurance excess, or non-refundable flights.

Insurance

Hue Food Tour acts as an inbound travel agency and does not provide insurance. It is the responsibility of each customer to have comprehensive travel insurance that covers all risks. We strongly recommend reviewing your insurance policy carefully before traveling.

We are happy to assist as an intermediary between your insurer and our service providers if needed.